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Frequently Asked Questions
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It uses 4 AA batteries and supports over 300 days if you open and close 10 times a day.When the power is low, the device will continue to emit a beep alarm after each unlock.
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Our product safety reliability is divided into two parts. The first part is the hardware. Our products have passed the CE certification of the European Union and FCC certification of the United States, and have passed the authoritative test. The second part is software. The Bluetooth communication uses the bank encryption algorithm, and the smart lock can only be controlled by the mobile phone near the lock body, which eliminates the remote attack by hackers and ensures the security.
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You can temporarily borrow a mobile phone to download the app and login the account to open the door, and you can add the binding again after entering the door.
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Yes. You can set this up from your app.
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First, delete the keypad bound under the smart lock in the APP, and then delete the "Smart Lock". After deleting it on the APP, you need to open the back cover of the keypad. Press the SET key for a long time, and then release it after the beep. The smart lock also needs to open the battery cover. Press the SET key for a long time, and then release it after the beep.
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In order to ensure the firm reliability of adhesive, it is not recommended to reuse.
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The door lock may not rotate for the following reasons:
1.The installation position is not aligned with the center of the knob, resulting in eccentric rotation jams.
It can be solved by re-sticking and adjusting the installation position.
2. The door impedes the rotation of the original mechanical lock body.
It can be solved by pressing the door when opening or closing the door.
3. The original mechanical lock has been out of date. The old lock should be replaced for your safety.
If there were any other problems, please contact customer service.
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You can open the phone app and calibrate. If you still can't solve the problem, please contact customer service.